If you have any issues with your purchase please open a support ticket or check the knowledge base for possible answers. We’re happy to help.

We offer a 30 day money back guarantee policy on all non-digital purchases. We also allow a 24 hour return window for digital items in case there are compatibility issues.

Overview

Our refund and returns policy for non-digital items lasts 30 days and for digital products it lasts 24 hours. After these times have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your non-digital items must be unused and in the same condition that you received it. It must also be in the original packaging.

Digital items must be deactivated and uninstalled before a return can be issued. Any items with digital keys will have their keys deactivated and the item will not work afterwards.

Several types of goods are exempt from being returned. Perishable or time sensitive goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Digital coupons

To complete your return, we require a receipt or proof of purchase. Typically we will have this on our backend after you open a support ticket to start a return, but any proof of purchase you can attach to the ticket (such as a screenshot of your orders) is very helpful and will speed up your return process.

DO NOT SEND RETURNS BACK TO THE MANUFACTURER. You will receive a returns address after you have opened a support ticket, along with some basic instructions on how to pack and return the items. You must send the items back to the address we give you to receive your refund.

There are certain situations where only partial refunds are granted:

  • Books with obvious signs of use.
  • Physical copies of CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition or is damaged or has missing parts for reasons not due to our error.
  • Physical items that are not shipped back within 30 days after the return was started.

Refunds

Digital items can only be refunded once we have deactivated the digital key (if any). Depending on the product this can take around 24-48 hours. You will no longer be able to use your digital item after a refund. We ask that you uninstall or delete any digital items from your devices after you receive your refund.

Non-digital refunds are issued once the return is received and inspected. We will send you an email to notify you that we have received your returned item along with the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days determined by the payment processor you chose during checkout.

Immediate Refunds

You can also choose to receive an immediate refund as a special digital gift certificate that can be used in the Raptor Meat Studios Shop right away.

Late or missing refunds

Please note that once a refund is approved we try to issues refunds within 24-48 hours, but please allow some extra time for the credit card processor and then also your bank to process it. Digital items may take additional time for third-party platforms to deactivate the license key (such as a product purchased on Steam or from Nintendo) before a refund can be issued.

This process can take a few days depending on the payment processor you chose during checkout, and your bank. We sadly have no control over this, but here’s some things you can do to troubleshoot it:

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please open a support ticket.

Sale items

Some sale items can be refunded, but not all. Closeout and discontinued items cannot be refunded. It’s our sole discretion what sale items are able to be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

To reduce the possibility of scams, if the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, open a support ticket for directions and to get the correct physical address to mail the item back to.

DO NOT MAIL YOUR ITEM BACK TO ANY OTHER ADDRESS. DO NOT SEND RETURNS BACK TO THE MANUFACTURER. DO NOT SEND RETURNS BACK TO THE MAILING ADDRESS IT CAME FROM. FAILURE TO DO THIS WILL FORFEIT ANY REFUNDS OR RETURN.

You will receive a returns address after you have opened a support ticket, along with some basic instructions on how to pack and return the items. You must send the items back to the address we give you to receive your refund. FAILURE TO DO THIS WILL FORFEIT ANY REFUNDS OR RETURN.

In some cases we may tell you to keep the items, but if a return is required you will be responsible for paying any shipping costs to return non-digital items. Shipping costs are non-refundable. If you receive a refund, and we have paid for return shipping, the cost of return shipping will be deducted from your refund. Depending on where you live, shipping times may vary.

Shipping Tracking And Insurance

If you are returning an item, please consider using a trackable shipping service or purchasing shipping insurance. We highly recommend both. We can’t guarantee that we will receive your returned item and it may affect your return eligibility if your item is lost, stolen, or damaged during return shipping.

We are not responsible for damages caused during return shipping. Please report lost, stolen, or damaged packages to your shipping carrier immediately. We recommend shipping insurance to cover such cases.

Need Help?

For further help, please open a support ticket (or check out the knowledge base for instant answers) for questions related to refunds and returns.